The 7 mistakes you can avoid when organizing group travel with MOGU

Among the different types of travel that every agency markets, group travel is in a category of its own: it requires special organizational skills and negotiation skills, as numerous sensitivities and interests always come into play.

If you don't have the right tools to do so, managing these trips can give you more than one headache, both internally as a team and with your clients. Here are seven tips to make this experience easy and convenient, so that your clients will be eager to repeat it.

Present the group with a highly visual proposal. Decision-making within a group can always be an element of friction. To make it easier, offer your clients a very elaborate travel proposal where the image plays a very prominent and irresistible role. Many purchasing decisions are based on what we find most attractive, and when it comes to travel you have a lot of the work done: who wouldn't want to swim in crystal-clear waters, or see exotic nature? Review your proposals from this approach and think about whether they are as visual as they should be. See for example how clients see their proposals in MOGU Platform. Simple and irresistible! Besides, always include your agency's logo.

Flexibility in the changes requested by the group. You have to be prepared to react quickly to changes requested by the group before and after confirming the trip. Do you want to send and receive countless emails with each of them? You may end up losing information along the way.

One of the features that will make you fall in love with MOGU is the flexibility of its proposals: share a link with your client and make all the changes you want in the platform. These are automatically updated in the client's link, and your team forgets about the endless back and forth of communications.

Integrate your group members. Many people hesitate to do group travel because they're not sure if they'll fit in with the rest of the travelers. To avoid this kind of surprises on the ground you can always make each person feel part of the traveling family by offering them common communication channels where they can share photos of excursions, for example, or where they can leave their opinion in a discreet way. It will surely give them confidence. To do this, MOGU offers you a section of its app where you can upload photos of each day, as well as launch flash polls to collect user feedback.

Put the group in contact with your guide. Many people feel a certain respect when traveling, as they face many unknown elements that may cause them some insecurity. Eliminate this barrier by offering them a contact with the guide from the first moment: in the MOGU proposals you can include information about the person who will receive the group at the destination, adding his name, his photo and his main characteristics (what languages he speaks, where he is from, if his specialty is architecture or nature...). In this way your group will establish a link with your reference person at the destination that will help them gain confidence.

Reliable information exchange both within your team and with the group- hasn't it happened to you that sometimes within your own team the information doesn't flow? The person who books the flights hasn't talked to the person who talks to the hotels, and the bookings don't add up, or you have to send the client the hotel voucher three times because it mysteriously disappears from his inbox? To make sure that all internal organizational processes are 100% reliable, you can rely on the platform offered by MOGU, where the whole process of proposal, booking and follow-up of the trip is in the same place - also for the customer! In your app you can always have access (even without internet connection) to all your documentation: flights, vouchers, insurances... You will save time and forget about problems!

It offers group or individual activities at the destination. Within the same group, interests can vary widely: while some want to take advantage of the free afternoon to take that boat trip they have read about, others prefer not to miss the city's wax museum, or simply relax. Offer your group different plans at the destination to complement their trip and let everyone choose as they go. The MOGU app allows you to charge each of them independently according to the services they hire at destination. In addition, if your agency is affiliated to Civitatis, you can integrate your personalized link in the app to make sales and benefit directly from the purchases your customers make on the Civitatis portal. You will maximize your sales at destination!

Guarantee the security of online payments. Are you tired of paying a high percentage to your bank to manage your customers' payments? MOGU offers you a 0% commission on payments through its platform. Do you like the idea? Then wait until you find out that all payments are integrated in the same space and that you can distribute them as you see fit: a 30% itinerary reservation, full payment of the trip, purchase of excursions or services at destination... everything is done through the platform, which you can configure in a personalized way.

Don't let another day go by without getting to know the incredible functionalities offered by MOGU, you won't want to go back! Enter here and we will offer you a personalized demo at your convenience.